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Help and FAQ

Getting Started

How do I open an account?

  1. Go to silvaland.app
  2. Click “Register”
  3. Enter your email and create a password
  4. Complete KYC verification (identity, address, source of funds)
  5. Receive confirmation within 1 business day
  6. Log in and explore investment plans

What do I need to verify my identity?

  • Photo ID (passport, national ID, or driving license)
  • Proof of address (utility bill or bank statement within 3 months)
  • Tax ID or identification number
  • Residential address
  • Source of funds declaration

How long does KYC take?

Typically 1 business day. In some cases, we may need additional documentation, which extends the timeline.

Is there a minimum age requirement?

Yes. You must be 18 years or older to invest.

Investing

What’s the minimum investment?

€100 for short-cycle plans (21 and 30 days)
€500 for longer-cycle plans (180 and 365 days)

Can I invest multiple times?

Yes. You can invest in multiple plans simultaneously or sequentially.

What happens to my money after I invest?

  1. Funds are held in a segregated trust account
  2. Silvaland acquires the asset (timber, land, harvesting rights)
  3. Asset is developed or harvested according to plan timeline
  4. Asset is sold; proceeds are returned to you
  5. You receive your initial capital + profit share

Can I see where my money is being invested?

Yes. Your dashboard shows:

  • Asset location and parcel details
  • Valuation report
  • Project timeline and milestones
  • Cost breakdown
  • Expected return date

What happens if a project is delayed?

Silvaland notifies you immediately. Your capital remains invested in the asset (not lost). Options include:

  • Wait for the extended completion
  • Request early withdrawal (subject to agreement terms)
  • Reinvest in another plan

Returns & Earnings

What kind of returns can I expect?

Target returns vary by plan:

  • 21-day plans: 10–15% annualized (example: €100 → €104–107)
  • 30-day plans: 15–25% annualized (example: €100 → €104–106)
  • 180-day plans: 20–30% per cycle (example: €5,000 → €6,000–6,500)
  • 365-day plans: 30–50% per cycle (example: €5,000 → €6,500–7,500)

Important: These are targets, not guarantees. Actual returns depend on market conditions and asset performance.

Are returns guaranteed?

No. Returns depend on successful asset sale or harvest and market conditions. Capital loss is possible. Read our risk disclosure.

When do I get my returns?

Returns are paid when your investment period ends (21, 30, 180, or 365 days). Funds typically appear in your bank account within 1 business day of project completion.

Do I pay taxes on returns?

Yes. Investment returns are taxable income in most countries. You are responsible for reporting and paying taxes. Silvaland provides annual statements for your tax filing.

Can I reinvest my returns?

Yes. After your investment matures, you can:

  • Withdraw funds to your bank account
  • Reinvest in a new plan
  • Let funds sit in your account for later use

Deposits & Withdrawals

How do I deposit money?

  1. Log into your dashboard
  2. Click “Deposit”
  3. Choose a payment method:
    • Bank transfer (SEPA/international)
    • Debit or credit card (via payment processor)
  4. Follow the instructions
  5. Funds appear in your account once processed

How long does a deposit take?

  • Bank transfer: 1–3 business days
  • Card payment: Usually same day
  • Weekends: Processed on next business day

Are there deposit fees?

  • Bank transfer: €0 (your bank may charge a fee)
  • Card payment: Typically 2–3% (charged by payment processor)

How do I withdraw money?

  1. Log into your dashboard
  2. Click “Withdraw”
  3. Enter the amount and your bank account details
  4. Silvaland processes the withdrawal
  5. Funds appear in your bank account within 1 business day

Are there withdrawal fees?

No. Withdrawals at investment maturity are free. Early withdrawals may have terms negotiated in your agreement.

Can I withdraw money before my investment period ends?

Possibly. Terms vary by plan. Contact support to discuss early exit options.

Account & Security

How do I reset my password?

  1. Go to the login page
  2. Click “Forgot password?”
  3. Enter your email
  4. Silvaland sends a reset link
  5. Click the link and create a new password

Is my account secure?

Yes. We use:

  • Encrypted login (HTTPS)
  • Two-factor authentication (optional but recommended)
  • Industry-standard security practices
  • Regular audits and penetration testing

Enable 2FA in your account settings for extra protection.

What if I suspect fraudulent activity?

Email security@silvaland.eu immediately with details.

Can I close my account?

Yes. Contact support at support@silvaland.eu. Any pending investments must mature or be withdrawn before account closure.

Rewards & Loyalty

How do I earn cashback?

  • Invest €1,000+ → 2% cashback (Tier 1)
  • Invest €5,000 within 60 days → Additional 3% cashback (Tier 2 total 5%)
  • Refer friends → Referral bonus (€[TBD] per referral)

Cashback is credited immediately upon investment and can be withdrawn anytime.

How do I refer friends?

  1. Log into your dashboard
  2. Click “Referrals”
  3. Share your unique referral link
  4. Your friend registers and invests €1,000+
  5. You receive the referral bonus

Do rewards expire?

Cashback and referral bonuses don’t expire. Rewards points (if part of the program) may have an expiration policy; check the rewards program terms.

Is Silvaland regulated?

Silvaland is currently operating as a private company offering investments through private agreements. We are preparing for MiFID II licensing (process begins October 2026), which will formalize our regulatory status.

Currently, all investors complete KYC verification and comply with Latvian AML/CFT regulations.

What law governs my investment agreement?

Latvian law. Disputes are resolved under Latvian law via courts or arbitration as specified in your agreement.

Can I get a copy of my investment agreement?

Yes. Log into your dashboard or email support@silvaland.eu.

What happens if Silvaland fails?

Your capital is held in a segregated trust account separate from company operations. Assets are registered in Silvaland’s name and held in trust for investors. In case of insolvency, investor funds are protected by Latvian law, and assets are liquidated for return to investors.

How is my data protected?

Silvaland complies with GDPR. Your data is:

  • Encrypted in transit and at rest
  • Used only for account management and regulatory compliance
  • Never shared with third parties without consent (except as required by law)
  • Retained only as long as necessary

Read our Privacy Policy

Still Have Questions?

Contact support | Read our full terms | Explore investment plans

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